faq.flyfrontier.com

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• name: description content: Find important information, tips and answers to your questions about Frontier Airlines.
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• Glossary
• Vouchers
• What is included in my fare?
• What is not included in my fare?
• What form of payment does Frontier accept?
• Where can I find my history of payments, refunds, and credit card charges?
• Do you offer coupons or discounts?
• Where can I buy a Frontier gift card?
• How do I use a flight credit?
• How can I book Group Travel?
• Can we purchase our tickets at the airport?
• Does Frontier offer refundable fares?
• For what services does Frontier charge a fee?
• Do you offer military discounts?
• What is my travel credit number?
• What if I can’t locate my confirmation code?
• How can I get my purchase receipt or itinerary resent to me via email or printed?
• What if I didn't receive a booking confirmation?
• I am experiencing a website or app error, what should I do?
• What identification or documents do I need in order to travel?
• How do I update my contact information?
• What does TSA allow and not allow on flights?
• What is Flight Flexibility?
• How do I find and add my Known Traveler Number to my reservation?
• How can I find my reservation?
• Can I add a person to my itinerary?
• I already booked my flight online, can I still add a rental car afterward?
• Where can I buy a Frontier bundle?
• Will my bundle be refunded if I cancel my trip?
• Can I purchase or upgrade to a bundle at a later date?
• What if I am traveling with more than one person on my itinerary? Do benefits apply to everyone?
• What is the difference between Economy, Premium, and Business bundles?
• When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates?
• Can you provide information about the hotel?
• What car rental options are available?
• How do I access my insurance policy or learn what my travel insurance covers?
• How and when do I check-in for my flight?
• Where is the mobile boarding pass available?
• Can I still get a printed boarding pass?
• I am having trouble checking in, what should I do?
• Can I cancel my reservation?
• Can I get a refund if I cancel my flight?
• How do I change my flight time or date?
• What if I need to change my plans?
• Will I be charged a fee to change my reservation?
• What is a schedule change?
• How will I know there is a schedule change?
• I didn't use my ticket, can I use it later?
• I missed my flight, what do I do?
• What is a travel advisory?
• My flight is delayed less than 3 hours, what should I expect?
• My flight is significantly delayed, what should I expect?
• Do I get a refund if my flight is changed or cancelled by Frontier?
• Will my boarding pass automatically update if there are involuntary changes made to my flight?
• Can I get a travel credit if I'm unable to travel due to illness?
• Can I change the name on my ticket?
• Will I be charged a fee for bringing a stroller?
• Can I bring a car seat onboard?
• Do you allow pets on the plane and how do I add them to my reservation?
• What do I need to know if I am traveling with a small child?
• Will my family be seated together?
• How do I add a child to my reservation?
• Does my infant need a boarding pass?
• What child restraint systems are accepted on board?
• Can I fly while I am pregnant?
• What should I know about nursing or traveling with formula and other baby items?
• Are wheelchairs available at the airport?
• Traveling with a Wheelchair
• Can I bring a battery-powered wheelchair or mobility aid on the plane?
• Can a child travel alone?
• May I bring oxygen on the plane?
• May I bring medicine and/or medical devices on the plane?
• May I bring a service animal or an emotional support animal with me on the plane?
• Does Frontier allow transport of human remains?
• What is Airport Agent Assistance?
• How to add or modify Special Services?
• How can Frontier assist travelers who are hard of hearing or visually impaired?
• Nuts or Other Allergies
• Safety and Personal Care Assistant
• What Should I Do If I Need Extra Seat Space?
• What to do if my wheelchair or scooter is damaged?
• What are the sizes and weight limits for bags?
• How much does Frontier charge for bags?
• Is there an advantage to paying for my bags in advance?
• How do I add bags or seats to my reservation?
• Do I have to purchase a seat assignment?
• Can I bring sporting or musical equipment with me?
• Can I bring a firearm with me?
• Military Personnel Bags
• Smart Luggage
• Can I get a refund for bags or seats?
• Are there any restrictions on how many bags I can bring?
• Can I bring my bicycle on the plane with me?
• Does Frontier ship cargo, freight, or packages?
• What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?
• Can I bring Smart Luggage on my Flight?
• My bag is delayed, what should I do?
• My bag has been damaged, what should I do?
• What do I do if an item is missing?
• What are First Seats?
• When will the First Seats launch?
• Do the First Seats lie flat?
• Are restrooms at the front of the plane reserved for First Seats passengers?
• Is free food and beverage included in the First Seats experience?
• What is a seat upgrade?
• What seats are available for upgrade?
• How do I get a seat upgrade?
• Who is eligible for upgrades to UpFront Plus℠?
• What happens if I don’t get an UpFront Plus℠ upgrade?
• Are there any fees associated with upgrades including UpFront Plus℠?
• How do I check the status of my flight?
• How do I sign up for flight status email notification?
• Frontier boarding process
• Does Frontier participate in TSA PreCheck or CBP Global Entry?
• What if TSA PreCheck isn't on my boarding pass?
• Are traveling companions eligible for TSA PreCheck?
• I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck?
• What times do I need to keep in mind to ensure I make my flight?
• Do I need to wear a mask on the plane or in the airport?
• How Do I Use a Self-Service Kiosk at the Airport?
• Does Frontier have a lost and found?
• What type of aircraft does Frontier fly?
• What cities does Frontier fly to?
• Why can't I get current airport or TSA wait time information?
• Do you offer Wi-Fi, TV, movies, or other in-flight entertainment?
• Do you offer complimentary food and beverages in-flight?
• How can I get my receipt for an In-Flight purchase?
• Do you serve alcohol on board?
• What forms of payment does Frontier allow for in-flight purchases?
• Where can I purchase a GoWild! Pass?
• How do I book a GoWild! flight?
• Can I book a round-trip ticket using the GoWild! Pass?
• Is this standby/space available travel?
• What are the travel periods each pass is eligible for?
• Can multiple passengers book together on one reservation?
• Can I mix and match fares (Standard, Discount Den, GoWild!) on a GoWild! reservation?
• How do I add a child to my GoWild! booking?
• Can I buy a GoWild! Pass for someone under the age of 18?
• If a flight booked using a GoWild! pass is canceled by Frontier or otherwise operationally disrupted, what happens? Will I be rebooked?
• What happens if I no-show or can't make a flight for a ticket booked with a GoWild! Pass?
• Can I book international flights using the GoWild! Pass?
• How much do taxes, fees, and charges cost per flight?
• Can I use my GoWild! Pass to book connecting flights?
• What happens if I need to change or cancel a ticket booked with a GoWild! Pass?
• I'm already a Frontier Miles Elite member. Do I enjoy my elite benefits on tickets booked using a GoWild! Pass?
• How many GoWild! Passes will be available at special introductory prices?
• When will I be charged the automatic renewal fee?
• Is this for real? On social media I'm seeing people book cross country and international flights for almost nothing in airfare?
• Am I able to use my GoWild! Pass to make a booking outside of 24 hours for domestic/10 days for international travel?
• Do I earn Elite Status Points and Travel Miles for my GoWild! Pass ticket purchases?
• Who can use the GoWild! Pass™ and how does it work?
• What is the companion travel benefit?
• How do I qualify for the companion travel benefit?
• How does the companion travel benefit work?
• Who can I designate as my companion?
• Can I use the companion travel benefit on all flights?
• Is there a limit to how often I can use the companion travel benefit?
• Do I need to book my companion’s ticket at the same time as mine?
• Do my companion’s flights earn Frontier Miles or Elite Status Points?
• Can I change my designated companion after booking?
• What happens if I cancel or change my flight?
• What happens if my Elite Status expires?
• What are the taxes and fees for the companion’s ticket?
• How do I add my companion?
• Can the companion travel benefit be used with other promotions or discounts?
• What happens if I or my companion misses the flight?
• I’m a Frontier Airlines Credit Cardholder. How can I earn Platinum or Diamond Status to unlock this benefit?
• Can I use my companion travel benefit on Award Flights?
• What is FRONTIER Miles?
• How can I see how many Miles and Points I have?
• Do Travel Miles expire?
• Do Elite Status Points expire?
• What is Family Pooling?
• My Travel Miles expired, why did I not receive any notifications?
• What travel benefits are included with Elite Status?
• How to combine Frontier Miles accounts?
• How to cancel FRONTIER Miles account?
• What is the Frontier Miles Buy Back?
• How are Miles and Points earned?
• How do I use my Travel Miles?
• Can I receive Miles and Points for travel completed prior to enrolling in the FRONTIER Miles program?
• What is considered activity?
• Can I use miles towards ancillary items like bags and seats?
• Can I earn miles for tickets I purchase for other passengers?
• How do I add my FRONTIER Miles number to my existing reservation?
• How do I get FRONTIER Miles credit for a flight I've already taken?
• Can I purchase Travel Miles?
• Can I use Travel Miles on any flight?
• How are Frontier Miles earned?
• What is a Companion Certificate?
• How do I use a Companion Certificate?
• Are there blackout dates for using my Companion Certificate?
• Will my Companion Certificate cover additional costs like baggage or seat selection?
• Who is eligible for the free checked bag benefit?
• Are authorized users on the account eligible for the free checked bag benefit?
• How do I qualify for the free checked bag benefit?
• How do I get my free checked bags when booking?
• What if when booking, I am not seeing the two free checked bags?
• What information must I provide to receive the free checked bag benefit?
• Can cardmembers use the free checked bag benefit at check-in?
• Are codeshare flights eligible for the free checked bag benefit?
• Are there any weight restrictions for the free checked bag benefit?
• Does my sports equipment qualify for this benefit?
• How does the free checked bag benefit interact with other offers and promotions?
• Can I use the free checked bag benefit for every Frontier operated flight?
• What if I’ve already paid for my checked bags? Can I get a refund?
• What if I have Elite Platinum Status, or Elite Diamond Status with Frontier Airlines?
• What happens if I close my Frontier Airlines World Mastercard credit card account?
• When will new cardholders receive their free checked bag benefit?
• Can I get help with my FRONTIER Airlines World Mastercard account?
• What is Discount Den?
• Do I need to pay a subscription fee for Discount Den?
• How does Kids Fly Free Work?
• My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free?
• How do I sign up for Discount Den?
• How do I cancel my Discount Den Membership?
• How do I update my payment information?
• I am having trouble logging into my account, what do I do?
• How do I use a Voucher?
• Where can I find my Voucher number?
• Can I apply my voucher to an existing reservation?
• Can I extend the validity of my voucher?
• Why is my voucher not applying correctly for the full amount?
• Can I get a refund on a voucher if I cancel my reservation voluntarily?
• Will I get my voucher back if my flight is cancelled?
• I did not get to use the entire amount of my voucher on my previous reservation. I want to use the remaining value on a new booking.
• Can I have someone else use my voucher?
• Can I use multiple vouchers on the same reservation?
• My voucher isn't working, what do I do?
• Voluntary Provision of Emergency Services Program (VPESP)
• Can I get help with Frontier career opportunities?
• How Do I Contact Frontier Airlines?
• See more...

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