crmondemand.oracle.com

Oracle CRM On Demand: A modern platform for customer relationship management

Oracle CRM On Demand is a cloud-based customer relationship management (CRM) system developed by Oracle. Currently, it represents the current version of the product, which continues to demonstrate a high degree of innovation and commitment to improving functionality. The website crmondemand.oracle.com serves as the main information resource for users, partners and potential clients, providing up-to-date information about the latest updates and system capabilities.

Latest version: powerful features for business

According to the description on the website, the current release version of Oracle CRM On Demand reflects the company's constant commitment to excellence and technological progress. Each release brings new improvements and expanded capabilities, allowing companies to quickly adapt to changing market conditions.

Improved usability

As part of the latest update, special attention was paid to improving usability - the convenience of the interface. Among the key changes:

• Editing multiple entries at once directly from the list;
• Availability of lists for all roles by users;
• Assigning team users to groups of records;
• Creating global directories (Picklists) for the “Team” record type;
• Extended support for Group Calendar with display of data by account, contact and activity status;
• Manage your favorite posts directly from the list page;
• Adding addresses to transactions and their integration with cards;
• Support for custom fields for the “Transaction Partner” and “Account Partner” types;
• Create maskable custom fields for your own objects.

Expanding capabilities through external integrations

Important functions have been introduced in the area of extensibility:

• The Audit Log object is available as a child element in Web Services version 2.0;
• Support for custom web applets and web tabs using V3 Analytics Content via API.

Mobile sales solutions

Oracle continues to develop the mobile ecosystem with the Connected Mobile Sales app, which runs on iPhone and Android devices. It allows sales representatives to:

• Update tasks to “Completed” status directly from the task list;
• Synchronize recently viewed posts between the mobile application and the cloud platform;
• Go to the post editing page using a swipe gesture from right to left on the list.

Analytics and reporting: deep insights

In this release, analytics capabilities have been significantly expanded. New dimensions for historical reports have been added to the system:

• Additional dimensions of objects 4 and 5 in the topic "Historical area of the extended user object";
• Adding dimensions for leads, activities and partners;
• New reporting topic - "Personalized Content" for historical analysis.

Support for V3 Reports and Dashboards has also been expanded, making the system more flexible for business analysts.

Migration to Oracle CX: smooth transition

Oracle has combined the development strategy of CRM On Demand and the entire Oracle CX (Customer Experience) ecosystem. This means that customers migrating their data and processes will not experience any functional gaps. Oracle provides dedicated migration tools and partner training to ensure a smooth transition.

Why choose Oracle CRM On Demand?

The system is focused on increasing sales productivity, improving customer interaction and ensuring data is up to date. Thanks to the introduction of artificial intelligence, smart bots and Customer 360 technology, users gain a deeper understanding of the client, which directly affects revenue growth.

Contact information:

• Company name: Oracle Corporation
• Website: crmondemand.oracle.com
• Phone: Not specified
• Email: Not specified