CustomerThink - Platform for eksperter inden for kundeoplevelse og digital transformation

CustomerThink er onlineautoriteten inden for kundecentreret forretning, digital markedsføring, kundeoplevelse (CX), personalisering og serviceinnovation. Siden fungerer som et center for udveksling af viden, ekspertudtalelser og praktiske cases for fagfolk inden for kundeanalyse, supporttjenester, salg, ledelse og teknologi.

Webstedets hovedtema

CustomerThink fokuserer på nøgleområder i moderne forretning, hvor kunden er central. Platformen leverer materialer til, hvordan virksomheder kan styrke kundeloyalitet, optimere kunderejser, implementere avancerede teknologier såsom kunstig intelligens (AI) og agentsystemer og effektivt bruge data til strategisk vækst.

• Kundeoplevelse (CX) er hovedfokus på webstedet. Emnerne omfatter CX-målingsmetoder, succesmålinger, rollen som Customer Voice, administration af kunderelationer.
• Innovation og teknologi - dækning af nye løsninger: brugen af AI til at analysere kundeadfærd, agentbaserede AI-systemer, semantisk klarhed i kommunikation, integration af GenAI i B2B-salg.
• Salg og marketing - artikler om forbedring af effektiviteten af salgsprocesser, digital markedsføring, øget konvertering og kundefastholdelse.
• Operationel effektivitet - spørgsmål om præstationsstyring, optimering af supporttjenester, implementering af omnichannel-strategier, forbedring af medarbejdernes engagement.
• Ledelse og kultur - analyse af rollen som Chief Customer Officer (CCO), virksomhedskulturens indvirkning på kundeoplevelsen, ledelsespraksis i forbindelse med transformation.

Indholdstyper

Webstedet tilbyder en række materialer:

• Artikler - ekspertpublikationer fra førende eksperter inden for CX.
• Kolonner - regelmæssige blogs fra anerkendte forfattere, der afslører personlige synspunkter om aktuelle tendenser.
• Interviews - samtaler med brancheledere, virksomhedsledere og eksperter.
• Tænketank - diskussioner af komplekse problemstillinger, såsom indvirkningen af personalereduktioner på kundeoplevelsen eller de etiske aspekter af AI-implementering.
• Nyheder - hurtig dækning af begivenheder i en verden af kundeoplevelse.

Tilpasset målgruppe

CustomerThink henvender sig til fagfolk fra følgende områder:

• Kundeoplevelsesledere
• salgs- og marketingchefer
• analytik- og dataspecialister
• ledere af it-afdelinger involveret i digital transformation
• HR-specialister, der arbejder med medarbejderinddragelse
• konsulenter og eksperter inden for forretningsoptimering

Adgang til indhold

Webstedet tilbyder gratis adgang til mange materialer. Registrering er nødvendig for fuld adgang til funktionalitet (f.eks. download af en e-bog på CX). Platformen understøtter login via konti, adgangskodegendannelse og muligheden for at oprette en ny konto.

Kontaktpersoner

E-mail: Angivet i sektionerne "Annoncer" og "Sådan bidrager du", men den nøjagtige adresse er ikke angivet.

Kontakt for annoncering og samarbejde: "Annoncér" - angiver tilgængeligheden af annoncering.

Sådan deltager du: I afsnittet "Sådan bidrager du" er det angivet, at forfattere kan sende deres materialer.

Organisation: Navnet på virksomheden eller den juridiske enhed er ikke eksplicit angivet. Siden er placeret som en platform, men uden at angive ejeren.

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• https://customerthink.com/
• The Most Ignored Touchpoint in Customer Experience (And What It’s Really Costing You)
• Diana Villalobos
• How the Customer Trust Equation Reveals What NPS Can’t About Friction, Response, and Connection
• Christina Garnett
• The Gen Z Loyalty Paradox: Why the ‘Fickle’ Generation is Actually Your Safest Bet
• Kristina Canada
• Six Help Center Problems That Quietly Sabotage CX — and Undermine AI-Powered Support
• Henrik Roth
• Why First-Time-Fix Alone Can’t Define Service Performance
• Assaf Melochna
• Agile Customer Experience in Practice: How AI Turned Our Backlog Into a Learning System
• Tim Thijsse
• AI Will Reshape Customer Service Jobs In Dramatic Ways
• Kate Leggett
• When “Yes” Is the Wrong Answer: Eight Customer Response Mistakes to Avoid
• Cassius Rhue
• 3 Customer Experience P&L Methods
• https://customerthink.com/author/clearaction/
• The AI Bill I Can’t Stop Paying
• Baker Nanduru
• CX Is Trapped. AI Won't Save It. People Will.
• Bill Price
• The B2B Content Drift No One Talks About -- and the Five-Day Diagnostic to Fix It
• Andra Ciucescu
• The Customer Success Reckoning: From Relationship Theater to Analytical Precision
• Richard Owen
• Meta’s AI Tracking Raises a Question Nobody’s Ready For
• Tejinder Vohra
• Does Love Belong In The Workplace? (The Answer Might Surprise You)
• Stacy Sherman
• The AI Layoff Wave Nobody’s Talking About Honestly
• Amit Patel
• Western Consumer Sentiment and the CX Forecast: Europe Leads in Stability
• Ricardo Saltz Gulko
• Microsoft Layoffs: Profits, CEOs, and a Culture of Fear?
• https://customerthink.com/author/twieberneit/
• The Trust Factor: Turning Business to Business (B2B) into Business With Business (BWB)
• Andrew Fritts
• Industry News
• B2B attribution platform Dreamdata appoints GTM thought leader Dave Kellogg to Board as it reports 400% revenue growth
• News Editor
• Modulate Expands Velma Platform with Voice-Native Real-Time Conversation Intelligence for Enterprises
• Testlio Launches Human-in-the-Loop Testing for AI Agents
• Vonage Launches Industry-Specific AI Agents for Healthcare, Financial Services and Retail Contact Centers
• SymphonyAI Launches CINDE Retail Media Intelligence to Connect Merchandising and Media for Mid-to-Large Grocers
• How Companies Use AI in Customer Service and What Actually Works Today
• Michael Podolsky
• The Mouse Jiggler Test: What Your Workarounds Reveal About Your Systems
• Ashwani Kumar
• When the Code Doesn’t Arrive, the License Might Not Either
• Gegham Azatyan
• Why AI Customer Service Deployments Fail Without Human Curation
• Nataliia Onyshkevych
• Why B2B Marketers Need to Ditch the Funnel and Build Decision Environments Instead
• Business Value: 26 Bad CX Metrics Practices to Stop in 2026 (Part 5)
• SAP Draws a Perimeter around Agentic AI and What That Means for the Rest of US
• SAP’s Double Acquisition: How Dremio and Prior Labs Complete a Data Strategy the Competition Can’t Easily Match
• The Orchestration Layer in Enterprise AI Just Got Named. It Has a Gemini Logo on It.
• Good data, bad decisions: The context leaders are missing
• Sapphire 2026 – What SAP actually did for CX
• Why Global Sales Training Initiatives Fail
• https://customerthink.com/author/dave_fish/
• https://customerthink.com/author/adrianswinscoe/
• https://customerthink.com/author/franzann/
• https://customerthink.com/author/ardathalbee/
• https://customerthink.com/author/denysedd/
• https://customerthink.com/author/marie-angselius/
• https://customerthink.com/author/dave_kurlan/
• https://customerthink.com/author/howardlax/
• How the Customer Trust Equation Reveals What NPS Can’t About Friction, Response, and Connection
• How the Customer Trust Equation Reveals What NPS Can’t About Friction, Response, and Connection
• CX Is Trapped. AI Won’t Save It. People Will.
• The Non-Annoying Way to Brag about Your Awesome Tech Support Customer Service
• Data Reveals Small Businesses Using AI Earn $400K More Per Year Than Those Who Don’t
• Free Customer Experience E-Book
• The Top 5 Practices of Customer Experience Winners
• [email protected]

• Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

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