CustomerThink - 客户体验和数字化转型领域专家的平台

CustomerThink 是以客户为中心的业务、数字营销、客户体验 (CX)、个性化和服务创新方面的在线权威。该网站是客户分析、支持服务、销售、领导力和技术领域的专业人士交流知识、专家意见和实际案例的中心。

网站的主题

CustomerThink 专注于以客户为中心的现代商业关键领域。该平台提供了有关企业如何增强客户忠诚度、优化客户旅程、实施人工智能 (AI) 和代理系统等先进技术以及有效利用数据实现战略增长的材料。

• 客户体验 (CX) 是该网站的主要关注点。主题包括客户体验衡量方法、成功指标、客户之声的作用、客户关系管理。
• 创新和技术 - 新解决方案的覆盖范围：使用人工智能分析客户行为、基于代理的人工智能系统、通信语义清晰、将 GenAI 集成到 B2B 销售中。
• 销售和营销 - 有关提高销售流程效率、数字营销、提高转化率和客户保留率的文章。
• 运营效率 - 绩效管理、优化支持服务、实施全渠道战略、提高员工敬业度等问题。
• 领导力和文化 - 分析首席客户官 (CCO) 的角色、企业文化对客户体验的影响、转型背景下的领导力实践。

内容类型

该网站提供各种材料：

• 文章 - 来自 CX 领域领先专家的专家出版物。
• 专栏 - 来自知名作者的定期博客，揭示对当前趋势的个人观点。
• 访谈 - 与行业领袖、公司高管和专家的对话。
• 智库 - 讨论复杂问题，例如裁员对客户体验的影响或人工智能实施的道德方面。
• 新闻 - 及时报道客户体验领域的事件。

自定义受众群体

CustomerThink 针对以下领域的专业人士：

• 客户体验领导者
• 销售和营销经理
• 分析和数据专家
• 参与数字化转型的 IT 部门领导
• 负责员工敬业度的人力资源专家
• 业务优化领域的顾问和专家

访问内容

该网站提供许多材料的免费访问。需要注册才能完全访问功能（例如，在 CX 上下载电子书）。该平台支持帐户登录、密码恢复以及创建新帐户的功能。

联系人

电子邮件：列在“广告”和“如何贡献”部分，但未提供确切地址。

广告和合作联系方式：“广告”- 表示广告的可用性。

如何参与：在“如何贡献”部分中，表明作者可以发送他们的材料。

组织：未明确说明公司或法人实体的名称。该网站定位为一个平台，但未标明所有者。

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• https://customerthink.com/
• The Most Ignored Touchpoint in Customer Experience (And What It’s Really Costing You)
• Diana Villalobos
• How the Customer Trust Equation Reveals What NPS Can’t About Friction, Response, and Connection
• Christina Garnett
• The Gen Z Loyalty Paradox: Why the ‘Fickle’ Generation is Actually Your Safest Bet
• Kristina Canada
• Six Help Center Problems That Quietly Sabotage CX — and Undermine AI-Powered Support
• Henrik Roth
• Why First-Time-Fix Alone Can’t Define Service Performance
• Assaf Melochna
• Agile Customer Experience in Practice: How AI Turned Our Backlog Into a Learning System
• Tim Thijsse
• AI Will Reshape Customer Service Jobs In Dramatic Ways
• Kate Leggett
• When “Yes” Is the Wrong Answer: Eight Customer Response Mistakes to Avoid
• Cassius Rhue
• 3 Customer Experience P&L Methods
• https://customerthink.com/author/clearaction/
• The AI Bill I Can’t Stop Paying
• Baker Nanduru
• CX Is Trapped. AI Won't Save It. People Will.
• Bill Price
• The B2B Content Drift No One Talks About -- and the Five-Day Diagnostic to Fix It
• Andra Ciucescu
• The Customer Success Reckoning: From Relationship Theater to Analytical Precision
• Richard Owen
• Meta’s AI Tracking Raises a Question Nobody’s Ready For
• Tejinder Vohra
• Does Love Belong In The Workplace? (The Answer Might Surprise You)
• Stacy Sherman
• The AI Layoff Wave Nobody’s Talking About Honestly
• Amit Patel
• Western Consumer Sentiment and the CX Forecast: Europe Leads in Stability
• Ricardo Saltz Gulko
• Microsoft Layoffs: Profits, CEOs, and a Culture of Fear?
• https://customerthink.com/author/twieberneit/
• The Trust Factor: Turning Business to Business (B2B) into Business With Business (BWB)
• Andrew Fritts
• Industry News
• B2B attribution platform Dreamdata appoints GTM thought leader Dave Kellogg to Board as it reports 400% revenue growth
• News Editor
• Modulate Expands Velma Platform with Voice-Native Real-Time Conversation Intelligence for Enterprises
• Testlio Launches Human-in-the-Loop Testing for AI Agents
• Vonage Launches Industry-Specific AI Agents for Healthcare, Financial Services and Retail Contact Centers
• SymphonyAI Launches CINDE Retail Media Intelligence to Connect Merchandising and Media for Mid-to-Large Grocers
• How Companies Use AI in Customer Service and What Actually Works Today
• Michael Podolsky
• The Mouse Jiggler Test: What Your Workarounds Reveal About Your Systems
• Ashwani Kumar
• When the Code Doesn’t Arrive, the License Might Not Either
• Gegham Azatyan
• Why AI Customer Service Deployments Fail Without Human Curation
• Nataliia Onyshkevych
• Why B2B Marketers Need to Ditch the Funnel and Build Decision Environments Instead
• Business Value: 26 Bad CX Metrics Practices to Stop in 2026 (Part 5)
• SAP Draws a Perimeter around Agentic AI and What That Means for the Rest of US
• SAP’s Double Acquisition: How Dremio and Prior Labs Complete a Data Strategy the Competition Can’t Easily Match
• The Orchestration Layer in Enterprise AI Just Got Named. It Has a Gemini Logo on It.
• Good data, bad decisions: The context leaders are missing
• Sapphire 2026 – What SAP actually did for CX
• Why Global Sales Training Initiatives Fail
• https://customerthink.com/author/dave_fish/
• https://customerthink.com/author/adrianswinscoe/
• https://customerthink.com/author/franzann/
• https://customerthink.com/author/ardathalbee/
• https://customerthink.com/author/denysedd/
• https://customerthink.com/author/marie-angselius/
• https://customerthink.com/author/dave_kurlan/
• https://customerthink.com/author/howardlax/
• How the Customer Trust Equation Reveals What NPS Can’t About Friction, Response, and Connection
• How the Customer Trust Equation Reveals What NPS Can’t About Friction, Response, and Connection
• CX Is Trapped. AI Won’t Save It. People Will.
• The Non-Annoying Way to Brag about Your Awesome Tech Support Customer Service
• Data Reveals Small Businesses Using AI Earn $400K More Per Year Than Those Who Don’t
• Free Customer Experience E-Book
• The Top 5 Practices of Customer Experience Winners
• [email protected]

• Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

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