dost.gov.az

About the project

DOST is the Agency for Sustainable and Operational Social Security of Azerbaijan. Essentially, it is a single digital and physical interface for citizens who need government assistance. Website dost. gov. az is positioned as a one-stop shop for all key social services. The organization's mission is specific: improving the well-being of the population, strengthening support for vulnerable groups and ensuring citizen satisfaction.

The project operates under the auspices of President Ilham Aliyev. The home page shows a high level of trust - 98.5 satisfaction with services. This is not just an information portal, but a working tool that combines different areas of social protection in one place.

Main directions

The site is structured so that the user quickly finds the desired service. The list of areas is extensive, but they all boil down to specific actions:

• Pension provision and payments. This includes the appointment of labor pensions and various social benefits.
• Targeted state social assistance. Support for those who find themselves in difficult life situations.
• Disability status. Registration and issues related to disability.
• Employment. Employment assistance programs, including self-employment programs.
• Employment and labor relations. Regulation of hired labor issues.
• Presidential scholarships. Assignment of special payments from the head of state.
• Social insurance. Individual registration in the state social insurance system and mandatory personal insurance contributions.
• Adoption. Issues of placing children in families.
• Social services. Including services for caring families and protecting the rights of children deprived of parental care.

Especial attention is paid to functional support services. For example, there are sections about Accessible Environment and Inclusive Development. The site also contains a legal framework: the Constitution, laws, decrees, resolutions of the Cabinet of Ministers and acts of other bodies.

Features of the site

The main feature of the project is the one-window principle. 161 services are available through a single center. This applies to both physical DOST centers and online formats. On the website you can find information about mobile centers, Smart DOST points and the Könüllü DOST volunteer movement (Volunteer DOST).

Interestingly, the site actively uses statistics for transparency. As of the end of December 2024, DOST centers had received more than 3.2 million calls. The central telephone number 142 processed almost 1.6 million calls. The level of satisfaction with services remains at 98.4.

The site does not just store data, it works in real time. There is a news section with publication dates (for example, news from August and September 2025), which describes visits by officials, inspections of farms and meetings with volunteers. Archived reports, statistics and an event gallery are also available.

Special functions are provided for people with disabilities, including sign language translation. This is part of the agency's inclusive development strategy.

Contact information

If you need help, the site offers several ways:

• Unified contact center: number 142. You can call it or make an appointment online.
• Physical addresses. Currently, there are 7 main DOST centers, 1 branch and 1 Smart DOST point. Their location is indicated on the site map.
• Online reception. You can send a letter through the feedback form or use the appointment system.

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