blog.uxfeedback.ru

About the project

The UX Feedback platform blog is a resource dedicated to user feedback and experience with the product. Here, materials about the Voice of the Customer methodology are published, key articles on CX and UX are translated, and practical experience in working with user feedback is shared.

The project positions itself as a place where it is important to hear clients. The main focus has shifted from intuition or team opinions to direct data from the users themselves. This allows you to make more informed decisions when launching new products or improving existing ones.

Focuses

Blog content is structured around specific research methods and metrics. The authors analyze tools that help understand what is really important to the audience.

• Kano Model. Understands how to distinguish features that make customers happy from those that simply must be present in the product. The tool helps you prioritize tasks without relying on guesswork.
• In-depth interviews. The article is devoted to qualitative research methods. It explains how to identify purchasing motives and customer expectations, avoiding common mistakes when preparing and conducting conversations.
• Likert scale. Describes how to use a simple survey to gain deep understanding of your audience. The material covers the formulation of questions, the advantages of the method, and analysis of the results.
• Delphi method. Presented as a structured approach to collecting expert opinions. Used to make decisions in the face of incomplete data and ambiguous situations.
• Quantitative research. There are materials on how to conduct such research directly inside the product.
• Loyalty metrics. The LTV indicator is discussed separately: what it is, how to calculate it and why a business needs it.

Features of the site

The site does not just collect theory, but offers practical cases and translations of current articles. The author's style is specific - for example, articles are signed with the names of the authors (Katya Ranaraja) and contain an estimate of reading time.

An important feature of the project is regular content updates. In the Latest Articles section you can find materials for August and September 2025, which indicates the current activity of the editors. The blog also announces webinars, for example, on the topic of working with demanding users, where they discuss why the strategy no longer works normally.

Texts are written to help the reader move from intuitive decisions to data. The emphasis is on the fact that the most reliable way to understand needs is to ask the user himself.

Contact information

There are no direct contacts (address, telephone, email) in the provided text of the site. Only the option to subscribe to the blog and a button to go to detailed information about the webinars are mentioned.

FAQ

            domain:        UXFEEDBACK.RU
nserver:       newt.ns.cloudflare.com.
nserver:       tricia.ns.cloudflare.com.
state:         REGISTERED, DELEGATED, UNVERIFIED
person:        Private Person
registrar:     REGRU-RU
admin-contact: http://www.reg.ru/whois/admin_contact
created:       2018-05-11T10:05:49Z
paid-till:     2027-05-11T10:05:49Z
free-date:     2027-06-11
source:        TCI
Last updated on 2026-06-08T11:48:01Z
        

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